Family Resource Facilitators – Helping You Navigate the System

Authored by Mary Gully, Youth Services Family Resource Facilitator

Family Resource Facilitators are State Certified Family Peer Support and State Certified Wraparound Facilitators.  They work with parents (and/or primary caregivers) who have children ages 0 to 18 who are experiencing mental and/or behavioral health challenges and are having trouble at school, with the law, and/or are at risk of out of home placement. teen-in-counselingFRFs also work with youth 18 to 26 if the youth still lives at home and/or has not graduated from high school.

Our FRFs first and foremost, act as peer support to the parent/caregiver and facilitate high fidelity wraparound (an evidence based practice) to families wanting this involvement.  They also help link parents/caregivers to resources, information and support groups as well as helping parents advocate for their child/family with school, court, mental health providers, etc.

FRFHigh Fidelity Wraparound is a planning process that involves getting to know the family and youth strengths, needs and culture, helping the youth and family identify and prioritize their needs and goals, and helping the family select who they want help from and how they want to be helped.

Wraparound helps the family identify and/or build a supportive network of people who can help them reach their goals and get their needs met after professional involvement ends.  This is a Family Driven Youth Guided process.  Family and youth voice and choice are honored throughout.  The family and youth learn how to use this process to get future needs met and to become less dependent upon “the system” and professionals.

A lot has happened since the Salt Lake County Youth Services took over the administrative piece of the Family Resource Facilitator oversite on July 1, 2015.

Two previous FRF’s have moved on to other endeavors. One position was open at the time we took on the new contract.  With three positions to fill, we evaluated our off-site placements and concurred that we wanted to partner with several new agencies.

We now have an FRF at the 3rd District Court, Matheson location, and at DCFS, Metro location.  We also have Lupe Mata here at Youth Services.  This is the first time we have had a Spanish Speaking FRF on-site.  We are excited about these new placements.  With them, we can reach out to a larger population of families and youth with complex needs.

Steps have also been taken to centralize referrals coming from other places within Salt Lake County.  Mary Gully receives referrals from NAMI Utah, Allies with Families Optum via UNI, Utah State Hospital, Highland Ridge, and Primary Children’s Medical Center and others., school social workers, DCFS, call in’s from families, etc.  Mary also attends staffings within Youth Services as well as several agency staffings.  Mary screens all requests for FRF’s and matches each family to the most appropriate FRF based on the family’s needs.  Each FRF takes referrals from her off-site location and supplements her caseload with referrals from Mary.

An integral part of the FRF program is mentoring.  The Utah Family Coalition, consisting of NAMI Utah, Allies with Families, and Frontiers for Families, hires mentors to provide coaching to each FRF.  Wendy Mair, NAMI Utah, is the mentor in Salt Lake County under this grant.  She works closely with each FRF to ensure that wraparound to fidelity is done and provides great job coaching.  The UFC also conducts bi-monthly trainings which are supplemented by mini trainings in the off months with Wendy.

Portrait of three young people working in a bright office

Our FRF’s are on-site from time to time for meetings and/or trainings.  If you see a face you do not recognize, it may be an FRF.  Their names and locations are as follows:

Ali Shelley, USARA
Gayle Hollingsworth, 3rd District Court – Matheson
Heidi Lund, Valley Behavioral Health
Konne Shirley, The Children’s Center
Lauren Greco, DCFS – Metro
Lupe Mata, Youth Services
Mary Gully, Youth Services
Pamela Alanis, NAMI Utah

For questions and information please contact Salt Lake County Youth Services – Mary Gully at 385- 468-4548.


About Carol Hendrycks

As a communication professional I have enjoyed working for profit and non-profit organizations for over 30 years. I came to Youth Services in 2009 to volunteer and never left! It's a terrific blend of taking what I am passionate about i.e. communications and spinning my talents to benefit youth that is a most rewarding career and personal experience.
This entry was posted in Child Abuse, Communication Tips, Family Counseling, Homeless Youth, Mental Health, Parenting Tips, Safe Place, SLCO, Substance Abuse, Success Stories, Teen Counseling, therapist, Treatment. Bookmark the permalink.

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